Knowmadic Tutoring

Last updated: June 2025

This Privacy Policy explains how Knowmadic Tutoring (operated by Heena Patel, sole trader) collects, uses, stores, and protects your personal information when you use this website or engage tutoring services. Your privacy is taken seriously and your data will always be handled with care.

1. Who We Are

Knowmadic Tutoring is an online tutoring service for children aged 5 to 11, offering 1:1 and small group sessions in Maths, English, Phonics, and Wellbeing.

Data controller: Heena Patel

Business name: Knowmadic Tutoring

Website: knowmadictutoring.com

Contact: knowmadictutoring@gmail.com

2. What Information We Collect

We may collect the following personal information when you contact us or book sessions:

• Parent or guardian name and email address

• Child's first name, age, and year group

• Information about your child's learning needs, school experience, or wellbeing (shared voluntarily by you)

• Payment details (processed securely via third-party payment providers; we do not store card details)

• IP address and basic usage data collected automatically when you visit this website

3. How We Collect Your Information

We collect information in the following ways:

• When you complete an enquiry or contact form on this website

• When you message us directly via email or social media

• When you book or attend a tutoring session

• Automatically via cookies and website analytics tools when you browse this site

4. Why We Collect Your Information

Your information is used to:

• Respond to your enquiry and provide tutoring services

• Plan and personalise sessions to meet your child's needs

• Communicate with you about bookings, progress, and resources

• Process payments for sessions

• Comply with our legal obligations

We do not use your information for marketing without your explicit consent, and we do not sell or share your data with third parties for commercial purposes.

5. How We Store Your Information

Your information may be stored in:

• Email correspondence (Gmail)

• Our online teaching platform, Lessonspace

• Invoicing and administrative tools

All data is stored securely. We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse.

6. Third Parties

We use a small number of trusted third-party services to operate our business, including:

• Lessonspace (online lesson delivery)

• Payment processors (for session fees)

• Wix (website hosting)

These services have their own privacy policies and are responsible for their own data practices. We only share the minimum information necessary for them to provide their service.

7. Cookies

This website uses cookies to help it function and to understand how visitors use it. Cookies are small text files stored on your device. You can choose to disable cookies in your browser settings, though this may affect some features of the site.

Third-party tools such as website analytics may also place cookies. These are subject to their own privacy policies.

8. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request that we correct inaccurate data

• Request that we delete your data

• Withdraw consent at any time where processing is based on consent

• Raise a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at knowmadictutoring@gmail.com.

9. Data Retention

We retain personal data only for as long as necessary to deliver our services and meet our legal obligations. If you would like your data to be deleted, please contact us and we will action your request promptly.

10. Children's Data

Because we work with children, we take extra care with any information relating to minors. All data about children is provided by their parent or guardian, and is used solely for the purpose of delivering tutoring services. We do not collect data directly from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this website. Continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please get in touch:

Email: knowmadictutoring@gmail.com

Website: knowmadictutoring.com